Providing better conditions for renters – Tapi
One of the founding principles behind Just Property Management is an assurance to treat our tenants with the care, respect and fairness fitting to a paying customer. Just Property Management invest heavily in products that make the process of the rental journey simpler to navigate and more efficient.
Tapi is just one of those products. As a maintenance portal, Tapi provides improved transparency for our clients. It ensures that each stakeholder is updated across the lifetime of a maintenance request or issue.
The Tapi Concierge widget can be found on the tenant page of our website. Our clients can use it to advise us of any maintenance concerns or issues at a time to suit them - it operates 24/7. The concierge is essentially an online chat bot that assists with the following:
Advises maintenance
Triages issues on the spot
Provides useful suggestions
The job is sent to the property manager with details provided by the client
Currently over 65% of all maintenance requests logged for Just Property Management clients are being received via the tenant concierge widget, showing just how easy and accessible it is to use. In addition, we receive a better picture of the issue being reported leading to a quicker turn around time and more efficient resolutions for tenants. Tenants can also see the progress of each job in real time, update and send further information through the Tapi portal.
Early advice of any maintenance issues identified at our properties is always welcomed. We can better ensure that the property is well maintained and functioning as it should for our tenant clients, meaning they can enjoy their home and know we are on call as needed.
For our property owner clients, making it easy for tenants to report maintenance outside of our quarterly inspection cycle provides an improved, proactive maintenance plan in place for their property. Issues can be resolved more quickly and efficiently, saving potential increased costs.
For more information on Tapi or to enquire about Just Property Management’s services, please contact us today.